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Technical Support

Technical Support

With the ever-growing and accelerated development of IT industry and the provided services in this area, the use of tools and services available in companies and organizations had become necessary and inevitable, to the extent that sustaining and developing businesses, regardless of any kind of service or product, is not possible without the utilization of ICT services.

The use of provisioned services for the human resources in the organization, and in some other organizations, the services provided to customers by using the platforms based on IT, has made the role of this area more critical and sensitive. In this situation, stability and sustainability of services has become vital to the organization and worries about disrupting services due to potential problems is known as a concern for senior executives.

Hami Clinic, with more than 15 years of consecutive experience in providing IT services, after carefully identifying these needs within organizations and companies, so as to reduce the concerns of senior managers, helping IT managers, and cooperation with experts in the field, has organized teams of the most knowledgeable and experienced experts in IT and ICT industry to respond to these needs. By means of experienced experts, utilization of specialized tools, commitment to education and research and development in order to maintain the technical and scientific level of our experts are only part of the competency of Hami Clinic’s team. Our technical support services are provided in the following areas:

  • Specialized technical support in maintenance of servers and clients
  • Specialized technical support in maintenance of security devices and services
  • Specialized technical support in maintenance and development of VoIP networks
  • Specialized technical support in maintenance all interconnections including radios, telecom and IP-based networks
  • Specialized technical support in maintenance and development of services based on virtualization
  • Centralized and remote monitoring of critical services
  • Specialized technical support in maintenance of datacenters

 

The following benefits can be gained from the Technical Support Services of Haami Clinic:

  • Utilization of continuous specialized technical support (24/7)
  • Possibility to receive online, in-person and remote support services
  • Ease of access to technical experts through our national phone number (1560)
  • Benefiting from expertise of our teams in topology plan design and documenting all network configuration information (CI)
  • Possibility of submitting tickets in our portal and benefiting from the knowledge base
  • Benefiting from variety of specialized experts all in a team eliminating the need for presence of different experts hired by the client
  • Eliminating the dependency to individuals
  • Benefiting from senior experts in higher levels (if necessary)
  • Eliminating the costs incurred through direct hiring and cost saving within organization
  • Benefiting from latest global technologies and best solutions possible thanks to utilizing expert teams committed to research and development (R&D)
  • Maintaining the confidentiality of information by signing non-disclosure agreements (NDA) and CDA and commitment to related standards
  • Compliance with established standards and frameworks in IT and ICT including ISO 270001 (ISMS), ISO 20000, ITIL, etc.